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Joined: Oct 2009
Posts: 247
Addict
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Addict
Joined: Oct 2009
Posts: 247 |
[quote=Volly]Part of Ebay T&C's that ALL sellers must offer Paypal as a method of payment No they don't, you can specify that payment is NOT through paypal. No you can't - it's against T&C's. If somebody reports your advert for saying "no paypal" then they delete it - happened to me many times. You can still offer other payment options but Paypal HAS to be one of them. Checking through some of the plethora of ebay rules and guidelines, we are both correct, in some places it says you don't have to offer paypal, in others it says you must. I've been caught out the other way in the past, I won something and then noticed that the seller had specified no paypal. It will be interesting to see if some ombudsman or other is aware of this - the auction and banking comapnies should not be intertwined to that extent, I'm sure ebay haven't got a right to insist on this. [/quote] Yeah, I think you're now allowed to leave Paypal off if you advertise on Ebay Motors but you MUST offer it on Ebay.co.uk and Ebay.com or something like that anyway. I think it's wrong too - they shouldn't be forcing people into having to use a fee paying system that Ebay will benefit from, even if the customer doesn't want to use it. You should have a choice but I guess it's thier site so thier rules ( although they do like to change the rules in thier favour from time to time ).
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Joined: Aug 2004
Posts: 22,315
Wiki Master
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Wiki Master
Joined: Aug 2004
Posts: 22,315 |
I can see why your miffed yes, but at least they havent come after you for the money; technically, the dispute has been resolved, and if it still stands, you should take the person to the small claims court - it has little to do with PayPal in all fairness.
It isnt PayPal who have robbed you, it is the scammer.
With regards PayPal/eBay, that goes back to eBay originally owning Billpoint (in partnership with Wells Fargo) and PayPal being a competitor to Billpoint. When eBay bought PayPal, they phased out Billpoint and replaced it with PayPal, and because PayPal is still essentially a seperate entity, they still have to make a return or investors and cover their costs, hence the fees. If they passed the costs on to everyone, regardless of payment type, that wouldnt be fair to those who accept other methods.
Iirc, there was a transaction fee even when Billpoint was the primary 3PP for eBay sales.
Look at it this way, Microsoft make the Xbox, and then charge users for games developed by Microsoft studio's etc, would you expect that they should be free as well?
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Joined: Oct 2009
Posts: 247
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Addict
Joined: Oct 2009
Posts: 247 |
I can see why your miffed yes, but at least they havent come after you for the money; technically, the dispute has been resolved, and if it still stands, you should take the person to the small claims court - it has little to do with PayPal in all fairness.
It isnt PayPal who have robbed you, it is the scammer.
With regards PayPal/eBay, that goes back to eBay originally owning Billpoint (in partnership with Wells Fargo) and PayPal being a competitor to Billpoint. When eBay bought PayPal, they phased out Billpoint and replaced it with PayPal, and because PayPal is still essentially a seperate entity, they still have to make a return or investors and cover their costs, hence the fees. If they passed the costs on to everyone, regardless of payment type, that wouldnt be fair to those who accept other methods.
Iirc, there was a transaction fee even when Billpoint was the primary 3PP for eBay sales.
Look at it this way, Microsoft make the Xbox, and then charge users for games developed by Microsoft studio's etc, would you expect that they should be free as well? Don't see how it's been resolved - I'm still down a £930 bracelet which will actually be worth double that now ( maybe more ) due to gold prices rising since it was sold. The details on his paypal account were fake - false name, address was empty property e.t.c. Upton Polics station took my report but said there was literally nothing they could do about it. With regards to fee's, I agree with that, I was just moaning about it while I was in the mood for moaning, lol. It's the scammer who robbed me - YES. Did Paypal do anything to try and prevent it? Not really. They made it far too easy. Even though they knew he had opened his dispute before he could have possibly recieved the item - they still found in his favour. Like I said though, it happens all the time, always has, always will.
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Joined: Aug 2004
Posts: 22,315
Wiki Master
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Wiki Master
Joined: Aug 2004
Posts: 22,315 |
I mean its resolved, as per their (somewhat flawwed) resolution procedures, which were also in place during the time they were regulated by the FSA and subject to the Financial Ombudsman. 
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Joined: Feb 2010
Posts: 2,631
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 2,631 |
As I said before, CALL THEM, their entire dispute service is automated, and uses very poorly constructed software, it looks for tracking numbers and confirms either was if present or not, it doesn't look for dates of complaint (within hours of itme being paid for so cannot possibly have arrived), ir doesn't see if the item returned is the same as the one sent (a common problem) it just uses a very (VERY) simple logic gate.
I've had resolutions go against me before, a quick call to them and ask for it to be looked at by a human and their attitude does change, it might take some time but by law they have to keep records for a minimum of six years, so they'll still have records of this, just get someone to look at it properly, and point out that they filed their complaint before they could possibly have received it, keep at it, you might be suprised.
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Joined: Oct 2009
Posts: 247
Addict
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Addict
Joined: Oct 2009
Posts: 247 |
I mean its resolved, as per their (somewhat flawwed) resolution procedures, which were also in place during the time they were regulated by the FSA and subject to the Financial Ombudsman. Ah, gotcha now 
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Joined: Oct 2009
Posts: 247
Addict
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Addict
Joined: Oct 2009
Posts: 247 |
As I said before, CALL THEM, their entire dispute service is automated, and uses very poorly constructed software, it looks for tracking numbers and confirms either was if present or not, it doesn't look for dates of complaint (within hours of itme being paid for so cannot possibly have arrived), ir doesn't see if the item returned is the same as the one sent (a common problem) it just uses a very (VERY) simple logic gate.
I've had resolutions go against me before, a quick call to them and ask for it to be looked at by a human and their attitude does change, it might take some time but by law they have to keep records for a minimum of six years, so they'll still have records of this, just get someone to look at it properly, and point out that they filed their complaint before they could possibly have received it, keep at it, you might be suprised. I spoke to numerous people at the time - none of which would help me as they said there was no proof the package was empty when he sent it. His word against mine really but as he was the buyer, they found in his favour. Useless bunch, lol
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Joined: Jun 2010
Posts: 1,406
Forum Addict
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Forum Addict
Joined: Jun 2010
Posts: 1,406 |
paypal have screwed me over a few times but it just makes you wise to it, ive had multiple ebay/paypal accounts over the years taking 1000's of payments a month, you'll always get the odd idiot trying it on.
if the dispute is still open it should let you click allow buyer to return the item to you for a full refund, unfortunately if you just tell him no then he will leave it open and get a refund anyway, at least if you try that then they have to provide tracking info to paypal... not that its guaranteed to be accurate tracking info but he might send it back to you but deffo worth a try i think
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willo
Unregistered
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willo
Unregistered
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i sold tomtom on ebay on 10th may, now buyer has open dispute saying not as described amonth after he received it and pay pal have took the money from me, how can he do this after a month of having tomtom, my paypal balance is now showing -£60
so now i am going to do evrything in my power to make sure they dont get the money from me by making sure the money is not in my bank to cover this Well I woke to email this morning stating the buyer has closed the case, I sent him about 5 emails advising him he will lose case as he left me good feedback saying he was happy with item, money has been returned to my paypal, but i can not delete my bank from paypal, it says there is a pending transaction, but there is not
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PaulWirral
Unregistered
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PaulWirral
Unregistered
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Pending transaction could be the money being returned? Besides, takes a few days for any pending transaction to clear.
As I said before, I don't believe you can delete your bank account with paypal as its been used to verify your account.
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willo
Unregistered
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willo
Unregistered
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i have just closed my palpal account now, and i will close my ebay account, this is the virst problem i have had with ebay buyer, and its put me off, the buyer is all ways right, its too easy to be robbed, if i was that kind of person i could make hundereds every week on ebay, its so easy to scam
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