Forums Forums Wirral Information Wirral info Fast Food Complaint

Surely you didn't go to Wimpy expecting it to be anywhere near decent?

I appreciate what your saying. But what i do expect is when a compliant is made that i be treated fairly and that my complaint is heard. The so called manager of Wimpy was a rude arrogant man who didn’t listen. Made me and my partner feel like dirt.

Had a similar experience in BK. Decided to take it further and recieved a full appology and £20 worth of vouchers

I can only sympathize with you but at the same time, why even go in there? Place like this are total trash you would be better in some greasy spoon type in the Market. As for doing something about it, definitely call Enviro Health, dirty fingernails is disgusting. Hope you get somewhere with this.

I have now emailed my complaint to wimpy. will let you know how i get on. Good grief i really hope we dont get money off vouchers for a meal. LOL

i dont know the manager personally but heard a lot about him.

You wanna open ya own chain mate "Bandy's Burgers"!!

I get mine from Russells Butchers in Inverurie, Aberdeenshire. He's got a website if you fancy having a look. Yum, yum.

Last year I stopped off at Sandbach services and ordered a burger. While I was waiting some guy walked behind the counter, opened the till and removed the notes. The 2 kids on duty were behind by the griddle and the boy went to stop the guy walking back out. It turned out that this "thug" was in fact the services security guy and he was making a point with the staff that their till was not locked and anyone could have done what he did - no doubt they were in the wrong but that eas not the way to teach them.
I was raging because a) not one of them acknowledged the fact that a customer witnessed all this and I was just about to ring 999 (I now wish I had) and b) it he was making an example of them by bullying them.
I e mailed the company (as Mrs Angry of Wirral ) saying how I wasn't impressed by their staff training methods. The boss was hugely apologetic to me and wanted my address - Yeah right, I'm going to give my address out to someone who employs thugs. I told them they could contact me through my work address - they didn't lol
If this guy in Birkenhead was doing their appraisal in public or as a group he was breaking every rule in the book as an appraisal is confidential and should be down in private

You should recieve a phone call soon from the area rep to talk to you about it. Try to keep your cool with who ever it might be and you should get some freebee's

hey with luck they may ban you from all wimpys across britain !

your diet will improve no end




(joke)

sorry but that was funny!

We refer to your email and were sorry to learn of your disappointing visit to the Birkenhead Wimpy on 16 July.
We must advise that we do not have any involvement in the day to day running of this particular outlet as it is owned by Mr A Chaddah and trades as Wimpy under a franchise arrangement with our company. As a franchised operation it is visited regularly by our own field management to ensure standards are maintained but in spite of their endeavours there are occasions, such as you experienced, when things are not as satisfactory as we should like and we are extremely sorry that you have had cause to complain about an establishment bearing our name.
We were concerned to receive your complaint and have arranged for our own District Manager, with responsibility for operational liaison, to visit the site as quickly as possible to discuss your comments with the owners and hopefully ensure the necessary steps are taken to prevent similar situations arising in future.
Thank you for taking the trouble to write to us regarding this matter and we sincerely hope your experience at Birkenhead will not deter you from visiting other Wimpy outlets in future.
Holly Collings

And here was the reply.....

I went to BK in Birkenhead about 2 weeks ago on my lunch the the chicken royale lettuce was brown.