Forums Forums Enthusiast Forums A - Z Gadgets & Tech Sky Broadband - Ongoing Review Of The Service

Give it a week or so and see what happens. Do you know how far you are away from your exchange? If you have seen 7Mbps, I would assume the speed you would get normally is around the 6Mbps level.

it keeps on cutting out.

I wouldn't really advise anyone to move to sky from a reliability point of view. it is a very good deal though

3 points to be made here:

1. I have already told you it sometimes takes as long as 9 days for a connection to settle down after changing to LLU. Its a big change, its very rarely a perfect one. Give it time.

2. Have you informed Sky of the intermittent problems yet? If not then you have no place to complain as if they don't know you have a problem, they can't have a chance to fix it. They are many things, but mind readers they are not. You could find out the gain on the line is too low for instance, something Sky/BT would be able to ammend for you.

3. Give it a couple of weeks before commenting on whether its reliable. If you have told Sky about the problems and this time next month you still have them, then fair enough. Right now its far too early to judge.

I personally have had no such problems, and people I know on Sky Broadband, once they are connected and the connection settles down, they too have no problems with reliability. As I say, give it time, and if you are having problems contact Sky and let them know about it.

1 point is to be made here:

You should of got NTL. Installed within a week, very easy to set up, fairly fast, extremely reliable, good technical services and very easy to set up.

haha

Yeah, as Matty says, give it time to settle and if you're still having problems - switch to NTL....er I mean give them a phone and let them know

Hmmmm... Joe why would he want to pay £35.00 per month for a lesser service (okay its 2Mbps more providing you dont go over their limits at peak hours, but crap when it comes to upload), when he can get Sky BB for £5.00 per month??

For me, Sky Broadband has been more reliable then NTL ever was in the 4 years I had em, none of the crap every couple of weeks I used to get with NTL where their connection would be intermittent between the hours of 00:00 and 06:00 because of them working on Bagu. Doesnt affect most people but they dont half perform maintenace too often. Sky just keeps running for me, no outages as yet. Beautiful fast UPLOADS too (NTL crap themselves when they hear that word lol). Over 3 months now too!

To be honest, Virgin ADSL was the most reliable ISP I have ever had (ive had Freeserve, AOL, Bullshit i mean Bulldog, Zazizam, CWC/NTL over the years), it had both the BT and NTL backbone to rely on. I cant rate Sky up alongside it yet as I havent had it long enough, but its certainly equalled it for reliability so far.

All broadband services offer differences in reliability depending upon the area you live in.

Not having tried sky personally, I wouldn't know what their services are like (hence this topic is trying to help members), but for me and others who live in this area, NTL have been the most reliable service provider, certainly the most reliable I've ever had and therefore, I would never change.

I agree that they are crap when it comes to uploads, but how many home broadband users use or require their service for more uploading than downloading?

Of how reliable and amazing you've been saying Sky's service is, I'm a bit disappointed that at least 1 member is already having problems with it so far, but as you say, it is an ongoing review.

Lets have an element of fairness in all this and stiop brown nosing Barclay Knapp - me and at least two other members who have posted in this thread have had no problems with Sky Broadband. Also although Mark initially had problems getting his uncles service setup, since it was eventually activated, he says its been pretty rock solid (the only problem was with webmail).

Now AX has had it for a week and so far has had intermittent problems, which are very common on new LLU connections anyway. As far as we know, Sky havent had a chance to investigate the problems yet.

So out of 5 members, in all only one is having problems with the actual connection reliability, and he has had the connection for less then a week, in which case it sounds symptomatic of the LLU changeover, but even if it isnt, Sky havent had a chance to investigate them as yet.

Your telling me that when everyone else is affected by maintenance on Bagu or even at Bromley, your the only person locally who isnt?? Cos there are plenty of times when NTL are doing work on their network at the likes of 2 in the morning that cause outages for people. Okay so its not for most people, but hmmm I can safely say that Sky hasnt gone off for me and I surf all different hours.

Also, not so long ago there was major problems for the majority of Bromley customers, where they had limited, intermittent or even no connectivity for over 6 hours, during the daytime too.

DO NOT GO WITH SKY, THEY ARE LYING USELESS RIPOFF MERCHENTS.

I signed up for the £26 a month package and they are chargin me £40 a month because it turns out that deal was not available on my exchange. There was no mention of this on the phone when i booked it.

Got to write to sky head office to explain it as no-one can help

Enjoy the Wait

This is what lets sky down for me, that if there is a problem
its refered to second level.

There is no direct line of communication between level 1 and level 2 only by e-mail. (internal)

Its the most frustrating part of it all,
they wont call you back only inform you by post a week later.

------
I find that situation amazing rob?
Its blasted over the TV £26 ??

Hope its resolves asap.

In other words your not on an LLUed exchange. This WILL have been confirmed to you prior to you signing up. Its pretty fair, Sky charge £17.99 per month for their non-LLU 8Mbps service as they have to pay BT for the L2TP.

Again, Sky are certainly NOT useless ripoff merchants, out of 5 people who are on the service in this thread, 4 are having no problems with their price or connection. When you signed up they will have explained that you would have been going onto their connect service, which is higher priced then their LLU services, if you chose not to listen to them, then you cant really blame them. When people want the best deal, and expect they will get it, they hear what they want to hear.

What do you mean Mark "Its blasted over the TV £26"?? Yes it is, but they do mention they can only provide the service to around 70% of the UK population at present... they are unbudling more exchanges per week then any other ISP is even financially or physicially capable of. Its not their fault that BT's network is so outdated at present that they have to get in there and do the upgrades themselves.

I specifically asked if i could get the £26 a month speak, see surf deal. The guy said there was really high demand on my exchange but he managed to sort it.

At no point was i told that i couldn't have this deal, he even confirmed that it would be £26 a month

Why would i accept to pay £40 a month when i wanted to sign up for the £26 a month?

Looks as though it might be sorted, the customer services that i eventually got through to said i had been missold the product and they are reducing my charges.

IF I WAS TOLD I COULDN'T HAVE THE £26 A MONTH DEAL, I WOULD NEVER HAVE GONE TO SKY.

If they reduce your fee's, it will lose them money, so more power to you

Does this mean sky never make mistakes? I believe you AX

Again i believe you AX as i had similar.

Matty its the customer service were talking about not the actual
broadband its self, but seeing that its under the title of
Sky Broadband - Ongoing Review Of The Service

4 people may not be having issues with there connection,
but i know of 2 myself and AX that are NOT impressed with
there customer support at all. Accept they do and can get it wrong.
Its people humans at the end of the phone, not robots.

Also accept that you missed the point that yes they are advertising £26.00 per month, but they clearly state in all their literature and on adverts that it only applies to 70% of the population atm.

If their equipment in the exchange has reached capacity, they will not keep placing clients on it like Telelwest did when they launched their 10Mbps service and more recently Talk Talk are doing atm, as it degrades the service for all customers. So when their equipment reaches capacity, they place people onto standard BT L2TP's via their "connect" service, which cost them a lot more then using their own equipement, hence the fact they have to charge a lot more.

Well obviously they are.



No one is denying that, my problem is being told that i was on the sky speak see and surf package but actually being placed on the Connect service. Surely there is laws for stuff like that, luckily my conversation with the original sales person was recorded. I am still in my first 28 days as i specifically asked when the 28 days would start and he said once i received all the services. I don't get the phone calls till 14th May