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I dont know to say your canceling sky?

im not cancelling Sky? I can still keep the Sky on without the broadband, its the broadband/sky talk that you can't keep if you cancel the sky.

What was this post about then Matty, You confuse me some times. I'll try and keep up to date in future.

Yeah I phoned up to cancel, and they are still in the process of "fixing" the problem that I have... im happy to give it a few month's to see how it goes.

They sent an engineer out last weekend, but they were from Firstline Digital as Sky engineer's dont work on a Sunday. Basically, Sky got ripped off, and I still have the problem... Sky will have paid them £60+ for the call out, and all they did was replace a connector, which is not the source of the problem, they couldnt even be bothered going down to the van to get a bolt which is missing from the dish!

Sky had recommended them to replace the box if there was any fault at all found with it; they bought a normal Sky box, so didnt bother to check the box for fault's as they couldnt have replaced it.

Anyway, a proper Sky engineer is coming out tomorrow to see what the problem is. If it's not sorted by then, I will fix it myself again and hang on a few weeks to see if I use it much; if not I will be ditching it, provided TUTV work's okay. Just lost interest in Sky, dont even watch any of the channel's anymore!

The o2 Broadband becomes active on the 14th. This is now confirmed so I will be ditching Sky Broadband; had no problems whatsoever with it, but if I ever ditched the Sky TV, I would have to find an ISP fast, so it essentially break's me free from that worry.

Well, the Sky engineer has just been... a proper Sky engineer this time, not a 3rd party company.

As soon as he saw the box, he told me it was "shagged" lol. He knew this because the Sky demo was rotating the wrong way, meaning there was some sort of hardware error with the box.

Anyway, he was thorough, replaced the LNB, the bolts and the box itself with a Thomson PVR3, so it mean's I have the latest box with Anytime and 80GB hard disk space etc...

Unfortunatly, the new box isnt the exact same width as my SVHS recorder (its smaller) like my old one was so I dont like it to look at, but at least this one seems to work so far haha!

The guy was great, if I have any problem's with it within the next 31 day's, he left his number for me to ring, and he can come and investigate/repair the issue without me having to phone Sky again!

Quality service, quite happy with it now, the guy has done a proper job, checked everything on the box was working before he left etc...

I shall see if I start using the channel's again before I consider jumping to TUTV now... Sky should be thankful, this engineer has thrown them a lifeline.

I will be emailing them (cheaper then calling lol) to voice my opinion of the service that Firstline Digital provided, it almost lost them a customer, if I hadnt have been generally happy with Sky over the year's I wouldnt have called up again for another visit I would have cancelled.



So this what Firstline Digital did:

Two engineers came out and:
- Replaced a connector on the back of the box, which didnt fix the fault.

This is the difference a proper Sky engineer makes:

Single engineer comes out and:
- Noticed the box has a hardware problem straight away.
- Checked over the dish bolts etc.
- Checked over the signal quality and connections.
- Replaced the box.
- Replaced the LNB and all connectors.
- Replaced the broken bolts.
- Checked over the dish and LNB after the new one's had gone on.
- Thoroughly checked the box was working as it should be.
- Talked me through the software update sequence and the extra features of the PVR3.
- Left me his work number and advised me to contact him direct instead of Sky if I had any further problems in the next 30 days.

This new box is pretty good, just comparing it to the old box:

PVR2 Power Consumption:
60 watt max
50 watt typical

PVR3 Power Consumption:
40 watt max
15 watt typical

Also, the new box has front and rear USB2.0 socket's, the old one didnt.

Well, my o2 Broadband should come active sometime today, so I will start a thread for an ongoing review of that, will update this thread as and when the o2 become's active though to advise how I get on.

Well....... my time with Sky Broadband ended at exactly 09:00!!! Lost full connectivity, so swapped to the o2 box and it's all up and running fine!

To round it off, ive been extremely happy with Sky, enjoyed 100% uptime and lightning speed's in the 12+ month's I have had it, and if it wernt for other reason's, I would not be getting rid.

I would certainly recommend it to anyone!

Anywayz, I will now bow out of this "review", so I will let other's who have the service continue to post about anything notable and their general happiness/anger with the service, as I know there is a lot of peep's on Wiki using Sky now.

I will still pop in this thread though to give my two pence and to ask how it's all going!

A big thanks to Easynet/Sky for the last 12 month's of ultra-fast, ultra-reliable broadband, which has cost me a total of £62

O O oo

Got my e-mails fix last week
And Remote Record Fixed ( I Hope today )

I will have to scroll back to see how long that took.

sweet sounds like they finally go their arses into gear then...

Shame it took a while, but their internet service is second to none.

Have u used the RR as yet?

Sky seem to be having some lag in there Broadband this afternoon?

I'm experiencing, random page can not be displayed,
and my uncles is worse, he's not getting his attachments from his e-mail with sky.

Last time it happened it was for a few hours and resolved its self, or they fixed it.

Gutted... best thing is to telephone Sky and complain lol.

Plus if you have Sky Talk... its FREE to phone Sky customer services now

Mine went fine about an hour after writing the message
My Uncles is a different story.

Will check up on that today

Lag in the broadband, thats an under-statement mate

just phoned Virgin Media, and i am now a customer of thiers, with the installation on 15th April

Sky is being cut off on the 14th

Thats funny, coz my connection is better than ever, maybe the lag may have been because of upgrade to a exchange or something along them lines.

I was getting a constant 4.7, now Im more like 7.2,

Long live SKY.....