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Joined: Dec 2007
Posts: 388
Old Hand
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OP
Old Hand
Joined: Dec 2007
Posts: 388 |
Any Virgin broadband users lost their email today ? Mine's been off all day. In Thunderbird I get the error:
"Sending of password did not succeed. Mail server pop.virgin.net responded: [AUTH] Username and password not accepted."
With Virgin's online mail service, I get a Google screen saying:
"This account has been disabled. We are unable to process your request at this time, please try again later."
There are no email faults reported on their service status and I'm definitely using my correct username and password. Phoned their 0845 help line but there's a big queue.
Anyone got any ideas ?
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CrocodileDundee
Unregistered
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CrocodileDundee
Unregistered
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I've had the exact same problem! I thought it was just me because I'd moved house. I thought they had disabled my old accounts so I was going to phone them and play hell because they never told me but I didn't have time today.
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Joined: Dec 2008
Posts: 190
Enthusiast
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Enthusiast
Joined: Dec 2008
Posts: 190 |
Just checked mine and it just comes up with a disabled message !. I don't use it that much but some people still send me mail despite the fact i have moved on to another service !.
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Joined: Mar 2008
Posts: 1,355
Forum Addict
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Forum Addict
Joined: Mar 2008
Posts: 1,355 |
just tested my accounts - work fine
However, over a couple of weeks I have had problems of emails not arriving when I KNOW they have been sent. Indeed, if I open up NTL Webmail I can see the emails concerned sitting in the received folder - but Outlook is not picking them up no matter what I do.
And yet - if in webmail I forward them to myself - Outlook then picks them up OK
Weird
Snod
Last edited by Snodvan; 28th Feb 2011 9:18pm.
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness
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Joined: Dec 2007
Posts: 388
Old Hand
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OP
Old Hand
Joined: Dec 2007
Posts: 388 |
I'll take a guess and say that it's a problem which is not uncommon then. As usual, Virgin's service is downright shoddy and they can't even be bothered to make an announcement on their website. They really *are* unbelievably sh1te.
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_jase_
Unregistered
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_jase_
Unregistered
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The virgin media site is saying.. Your email service is being upgraded. Please enter your email address to check if your account has been moved to our new systemCould be to do with that??? Virgin media
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CrocodileDundee
Unregistered
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CrocodileDundee
Unregistered
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Up until now I've never had a problem with Nynex, Cable and Wireless, NTL or Virgin. (all the same people under different names) and I've been with them for 15 years none stop. Like I said, I just thought it was because of the move.
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Joined: Aug 2004
Posts: 22,315 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2004
Posts: 22,315 Likes: 1 |
Up until now I've never had a problem with Nynex, Cable and Wireless, NTL or Virgin. (all the same people under different names) and I've been with them for 15 years none stop. Like I said, I just thought it was because of the move. You must have had problems with them at some point, given the numerous regional and national outages they have suffered over the years. They are a terrble company, and their internet service may seem great on the surface, but scratch a little deeper and you enter the murky world of throttling, traffic shaping, non-net-neutrality, Phorm... the list goes on and on lol. Not to mention their implementation of both DAVIC and DOCSIS (and on the TW side of things, euroDOCSIS) has been piss-poor and years behind at best.
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CrocodileDundee
Unregistered
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CrocodileDundee
Unregistered
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As a home user, I don't have that much to download so those problems have been avoided. My original 'never had a problem' was concerning email as per the post subject not the general internet service, which I also haven't a problem with beyong the occasional disruption and nothing is perfect. On the whole, I am very happy with the service I have had and value for money with Virgin et-al!
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Joined: Nov 2008
Posts: 1,781
Forum Addict
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Forum Addict
Joined: Nov 2008
Posts: 1,781 |
Mine went off for about 5 mins at around 5.00pm, i shut down the comp, started it up again and now everything's fine again
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Joined: Jun 2009
Posts: 37
Newbeee
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Newbeee
Joined: Jun 2009
Posts: 37 |
My Virgin Media has been fine, never ever had a problem with it. been with them since Nynex.
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Joined: Apr 2009
Posts: 1,456
Forum Addict
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Forum Addict
Joined: Apr 2009
Posts: 1,456 |
My Virgin Media is OK as of 0754 on March 1st, but I did have to re-connect to my wireless router to get on line this morning.
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Joined: May 2010
Posts: 2,492
Forum Master
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Forum Master
Joined: May 2010
Posts: 2,492 |
I got the same Google Apps page saying it's been disabled, and my phone email keeps popping up with 'unable to sign in' 
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CrocodileDundee
Unregistered
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CrocodileDundee
Unregistered
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I got the same Google Apps page saying it's been disabled, and my phone email keeps popping up with 'unable to sign in' yours won't work because it runs off mine!
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Joined: May 2010
Posts: 2,492
Forum Master
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Forum Master
Joined: May 2010
Posts: 2,492 |
Booooo! I googled it and it had happened to other people but last year, some of them were posting after waiting 8 weeks with no email :S
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