Forums Forums Wirral Information Jobs - Training Agency And Their 100 Birkenhead Call Centre Jobs

They are very 'shoddy' and constantly lose personal information of the staff they recruit. They have also offered so called jobs at TCC to staff from another call centre in Liverpool where I used to work, these staff were given start dates and handed their notices in, only to get there and be told the jobs are no longer available. They are also quite underhand as recruiters, when I used to work within recruitment in Liverpool I heard so many stories about them, just really puts me off them.

There are always two sides to a story and I am sure plenty of people who work through them and are happy and have no problems at all. But they really don't come across as professional and I wish that TCC would use someone else.

They used to be called StaffSign and they again were a terrible agency mis-leading people about jobs. But that was some time ago.

They probably get government back handers for conducting interviews, bloody farce. It's like doctors getting paid to treat patients when they can't actually get to see the doctor and have to go to A & E for treatment, stop the money from their budgets if they can't do it, that'll cure that little ailment up.

That is disgusting. Why are these agencies allowed to treat people like this?

I will mention the issues people are having with them.

They (CEO/MD etc) won't get to hear of problems like this, as they're not 'on the front line' so to speak.

Please do, I would be happy to discuss things further if that helped. HRGO recently advertised for staff for one nights work at TCC to cover a certain 'fight' processing of payments I think for people to purchase to watch it, hope I have that right. They called people to see if they were willing to work for the one night, but would only pay £6 per hour, which is just over minimum wage and NOT the call centre standard for night shifts. On discussion they (HRGO) said they would speak to TCC about upping the rate to £7 but never got back to the interested parties. My colleague who was looking for call centre work at the time had submitted CV's and requests for 5 different job adverts through the Job Centres Web Site for vacancies supposedly from HRGO. He was not contacted about any of the jobs, but then called in regard to this one nights work for which the agency seemed to be struggling to find enough people to cover. When he thanked them for the offer and then asked about the other roles he applied for the agency said these roles had gone out to other agencies now. He has a wealth of call centre experience and it baffles me how they would not be able to find him some work at TCC if 'said' work does exist.

According to HRGO the only hours at TCC are evening and weekend hours and that no-one works daytime hours there. Funny how you see plenty of people coming in and out of the place in the day time!

Hmmm . . . very, very mysterious.

What is this agency playing at??

People most certainly do work days! I walked around there a month or so ago and the place was rammed. High turnover of staff too from what I can see.

Here's another fact about HRGO, they are paid £12 per hour by TCC for each person who is employed through them, so it was nothing to do with 'upping it to £7' - I'm not sure whether TCC pay more than £12 to cover nights/overtime.

TCC every now and again pick the better performers who are employed through HRGO and make them permanent.

I'll have a word with one of the directors and will contact you with his details if he wants to have a chat.

Cheers.

Cheers, appreciated.

You know, every time I hear a fresh horror story aboout these agencies, it makes me sooo angry!

I have an interview with HRGO tommorow in the birkenhead jobcentre which I think is a bit strange.

Inbound call advisor is the position, Will let you know how it goes.

Lol yea agencies can be harsh sometimes, I was applying for a job with GAP for a packing job where the job advert stated "Experience is an advantage but not necessary as training will be given" only to have to argue with their receptionist because he firmly believed it was obvious that you would need experience regardless of what the job application had written on it.

I will pray for you. You will certainly need it.