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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
I have an item that has been in a shop for repair, its been in for slightly under a 1 year.
It still has not been fixed as they say they are waiting for parts. They have put some new parts on it, but still waiting for more parts.
If i ask for it back how it is now, are they allowed to ask for money for work they have done so far, or can i ask them to take of parts they have fitted, and give me it back.
Every time i go into shop they give me excuse after excuse.
The item is a petrol remote control car.
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 21,269 Likes: 4 |
you dont say how it ended up in that shop? Is it the shop you purchased it from? Or is it a shop you put it in for repair? If it was, was there any dates about how long?
Personally if it was a small shop i would ask to see the progress. In this day and age nothing should take that long.
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Joined: Jun 2011
Posts: 17,803 Likes: 3
Wiki Master
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Wiki Master
Joined: Jun 2011
Posts: 17,803 Likes: 3 |
Why don't you ask to see it, just incase they've broken it!
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect. ~Chief Seattle
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
you dont say how it ended up in that shop? Is it the shop you purchased it from? Or is it a shop you put it in for repair? If it was, was there any dates about how long?
Personally if it was a small shop i would ask to see the progress. In this day and age nothing should take that long. I never bought it from this shop. I just put it in this shop for repair. They told me when i put it in 4 weeks at the max. I will go pay the shop a visit now, and see what there excuse is now.
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Joined: Jul 2012
Posts: 2,518
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OP
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Joined: Jul 2012
Posts: 2,518 |
Just been to shop, was told same rubbish, come in on Saturday and speak to engineer.
There customer services in that shop are terrible.
I just said have it ready for me to collect on Saturday, fixed or not.
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Joined: Oct 2011
Posts: 783
Wise One
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Wise One
Joined: Oct 2011
Posts: 783 |
Make sure you get a reciept. Id get it back asap and dont wait for a repair.
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
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Make sure you get a reciept. Id get it back asap and dont wait for a repair. I have receipt for £10 I paid when i took it in sort of a deposit for them to go ahead with work, i paid with card, however the receipt has been in my wallet for almost a year, that it has now faded.
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Joined: Jun 2010
Posts: 81
Member
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Member
Joined: Jun 2010
Posts: 81 |
if the deposit was paid with credit or debit card BC, you should be able to get a copy of your statement and as long as the shop is named on there, they have got to accept that as proof of payment I think
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When i get it back on Saturday, any one else know of a shop that does these repairs on petrol remote control cars.
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Joined: Aug 2010
Posts: 43
Newbeee
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Newbeee
Joined: Aug 2010
Posts: 43 |
This repair shop isn't in Mill Lane, Liscard is it? I took my cassette/radio there years ago, the string attached to the radio tuning knob had snapped, and it just needed replacing. I paid £10 deposit, was given no receipt, owner said he'd tape a note to the till... When I turned up the agreed week later, he said it was "unfixable" and "What tenner?!"  I was with my Dad and I jogged his memory very bloody quickly, I can tell you! Having got my £10 refunded, I asked for my radio back too, and he said "It's all in bits!" So I left it... I should have told him to put it all back together again! But then I'm sure it would have been "unfixable" when I got it back. It would have deprived HIM of a free radio/cassette player though!
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Joined: Aug 2005
Posts: 16,347 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2005
Posts: 16,347 Likes: 1 |
This repair shop isn't in Mill Lane, Liscard is it? I took my cassette/radio there years ago, the string attached to the radio tuning knob had snapped, and it just needed replacing. I paid £10 deposit, was given no receipt, owner said he'd tape a note to the till... When I turned up the agreed week later, he said it was "unfixable" and "What tenner?!"  I was with my Dad and I jogged his memory very bloody quickly, I can tell you! Having got my £10 refunded, I asked for my radio back too, and he said "It's all in bits!" So I left it... I should have told him to put it all back together again! But then I'm sure it would have been "unfixable" when I got it back. It would have deprived HIM of a free radio/cassette player though! Same shop I spent £60 on an arcade monitor for them to have it back 3 times, they wrecked the circuit board because they can't solder properly and in the end the last straw was when I got it back the last time the lopt started smoking so I called it a day. I would never go back there, I have since repaired 3 of my arcade monitors myself and I buy the parts on eBay. That shop also charge for using a card. Joke.
![[Linked Image]](https://www.wikiwirral.co.uk/forums/ubbthreads.php/ubb/download/Number/13143/filename/sig.jpg) Putin khuilo
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Joined: Dec 2008
Posts: 578
Smartchild
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Smartchild
Joined: Dec 2008
Posts: 578 |
As they have ignored you for nearly a year, tell them you want it repaired and you won't be paying for the repair as it was longer than the 4 weeks you were quoted. Also threaten to take them to Trading Standards. Advise them you will be seeking compensation for non-use of your item due to their failure to repair within a reasonable time-scale and you may ultimately go to Citizens Advice. You possibly could have them on a theft charge if you do not see your item on Saturday and inform the Police. They will be shaking in their boots by all of the above. Good luck. You could quote you have had advice from Consumer Protection.
Last edited by ponytail; 27th Nov 2012 7:58pm.
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Joined: May 2011
Posts: 435
Smartchild
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Smartchild
Joined: May 2011
Posts: 435 |
Ah Mill lane, The Djs of wallasey could write volumes about that place items seem to vanish in the nether regions. Put a turntable in about 1975 never seen again, my ex bought a karioki machine never seen again after it developed a fault. Catch him in the Farmers wallsey village how can you solder after a gallon of cider or carlsberg special
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
This repair shop isn't in Mill Lane, Liscard is it? I took my cassette/radio there years ago, the string attached to the radio tuning knob had snapped, and it just needed replacing. I paid £10 deposit, was given no receipt, owner said he'd tape a note to the till... When I turned up the agreed week later, he said it was "unfixable" and "What tenner?!"  I was with my Dad and I jogged his memory very bloody quickly, I can tell you! Having got my £10 refunded, I asked for my radio back too, and he said "It's all in bits!" So I left it... I should have told him to put it all back together again! But then I'm sure it would have been "unfixable" when I got it back. It would have deprived HIM of a free radio/cassette player though! Dont know what happened to my previous post, its diassapered, no its not this shop. Don't know if am allowed to name shop.
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Joined: Nov 2011
Posts: 505
Smartchild
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Smartchild
Joined: Nov 2011
Posts: 505 |
Ah Mill lane, The Djs of wallasey could write volumes about that place items seem to vanish in the nether regions. Put a turntable in about 1975 never seen again, my ex bought a karioki machine never seen again after it developed a fault. Catch him in the Farmers wallsey village how can you solder after a gallon of cider or carlsberg special Yep! He's as legitimate as a £3 note, and as reliable as a glass hammer!
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