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I can get on internet but cannot access my emails at home but can at friends house with same laptop. Spent two hours on phone to Virgin they have checked all connections and settings remotely but no result.They want me to pay either a one of payment of £60 or take out a 12 month contract at £10 a month for support.Told them I would rather change provider.
I can access them through 3g on phone.
Anybody any ideas please
Any advice appreciated.

Who provides your email service?

(I'm assuming Virgin are your ISP and that your email isn't through Virgin)

Firewall or connecting to the wrong wifi router?

Ive sent you a private message rossie

Thanks for replies yes my isp is Virgin but my emails are not.
It has only just gone wrong worked fine for years.

As you say you CAN use the emails at a friends house on your laptop so the problem has to be local to your connection at home.

Its got to be a wifi set up issue or firewall.
When your at your friends you would have set up your wifi connection with the correct prompts "Trusted" Etc.
At home you may have selected "Public Network".

Delete your wifi connection.
Network Sharing Center.
Manage wifi Connections (Top Left)
Remove your connection.

Re connect. And select Home network.
Make sure you have the correct password for the router.


Who is your e-mail provider ?

They couldn't have removed the connection if connected remotely.

it could be that you have been hacked into , this happened to me I could get the internet no problem but my password for emails had been wiped out when I did get that sorted all my emails and contacts had also been wiped out contact your supplier they should be able to get it all back for you

Rossie says using the same laptop she can access her email on a friends wifi connection. I doubt is a password issue.

If your on yahoo read this topic.

click me

Could be a DNS issue on Virgin?

I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns

That's why I said a DNS problem on Virgin side- we don't know what ISP her friend is on

Just to let you know that Rossie is not ignoring all your helpful advice, she is baby sitting her granddaughter tonight.

Thank you all for help and advice. I am going to try out your suggestions today and will report back.I should have mentioned that I cannot get emails on my tablet either although fine anywhere else.
It is so good to have your support.
thanks so much xxx

Rossie,
A ping test can help with the issue.

From the start bar search type in

cmd

Click on the program cmd to start the program.

Type in lower case ping youremailprovider.com (hit enter)

Example
ping sky.com

This test can be run at your home and friends. Which will report back if there is a connection and the IP address of that connection.

So write down the ip address for your house and the results from your friends.
It will help. Yours may even report back 100% fail. Or Host Unreachable.