Forums Forums Enthusiast Forums A - Z Gadgets & Tech XBOX 360 connection problems!!

Hi, can someone please help....my 10 year old son's xbox keeps disconnecting from xbox live all the time. It's half term and he's driving me nuts. I have no clue what to do, I was told I need to change the settings on my wireless router, but just can not get my head round it. If there is anyone that is willing to either give me step by step instructions or come out to my house and see if they can figure out the problem I would be extremely grateful!!!
Thanks
Maisie

Is the xbox is wireless?

Is there any way to plug the xbox into one of the open ports in the router for your son to play wired or are they too far away from each other?

Has it always disconnected all the time or has it just started doing it?

The xbox is wireless, his xbox is upstairs in his bed room and the router is downstairs, to far away to connect with the wire. It's always disconnected after about 20 mins or so....so frustrating for him really. It's not a signal issue as he has a really good signal. The ip address stuff just totally confuses me.

what kind of router are you using?

The router is zyxel, it's the one we got our post officebroad band!

Hi bud try this I had the same thing happen to me and this worked


[youtube]HaX4cGCOuss[/youtube]

Have you tried doing a hard-reset on the router (usually a pin hole with reset on the back). If the router was provided by the postoffice, the firmware should retain all the required connection settings.

Also, is there anyway on the Xbox to perform a reset of the WLAN configuration, to go back to scratch, as if it was a new Xbox?

matt yer to reset it

1. Press the Guide button on your controller, go to Settings, and then select System Settings

2. Select Network Settings.

3. Select the name of your wireless network.

4. Select Configure Network.

5. On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults. (Note This resets the console's network settings only, and not other settings

6. Turn off the console.

7. this is only if you have a fat xbox
Plug the wireless networking adapter back into the USB port (if you're using one)

8. Turn on the console.

Thank you have tried that, he's now on his xbox, lets see what happens!!
Fingers Crossed!!!

Thanks Matt, yep have done all that, this has been an ongoing problem since we moved last October,in the other house he used a wired connection.

Hopefully what The Riddler has suggested will work.

Thanks to both of you!!!

just another thing if it goes off again look to see if your family setting are on cos this as a cut off of 30mins online play if set to on

Oh now what is that,and were would I find it? Sorry I feel really stupid asking, I feel like I should know these things!!

Is there any way you can view the connection settings rid? Ie. the IP lease time?

turn go the console then go all the way to the right go to your setting {Tip Not seeing Settings? You might be using an older version of the console software.)

then family

see if console safety is set to off (if so keep it like this)



matt you mean this?



test your connection to Xbox LIVE. To do that, follow these steps:

Press the Guide button on your controller (Xbox button in the center of your controller).
Go to Settings, and then select System Settings.
Select Network Settings.
Select Wired Network if you are prompted to do so.
Select Test Xbox LIVE Connection.
Select Yes if you are prompted to update your console software.

ps sorry for the wait guys was cookin me tea.

Awww flippin' eck it didn't work, it's still disconnecting after about 20 mins. Don't know what else to do. I've tried everything that has been suggested here today...been through the xbox website with a fine toothed comb.
He can play a game with friends, but disconnects before he's finished the game....stooopid xbox!!!