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Joined: Jul 2011
Posts: 720
Veteran
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OP
Veteran
Joined: Jul 2011
Posts: 720 |
Is anyone on here unfortunate enough to have Scottish Power as an energy supplier? I won't bore you with details why I'm trying to call them, but each time I ring (5 times in last 4 weeks), I have to wait a minimum of 2-3 hours before I speak with someone. Thankfully it's a free phone number or my phone bill would be sky high.
Their customer service is abysmal and even when I have managed to get through, they are still not capable of correcting my bill.
Is it just me or has anyone else had similar experience?
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Joined: Nov 2011
Posts: 379
Old Hand
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Old Hand
Joined: Nov 2011
Posts: 379 |
Always had great service from scottish power, there is a facility for them to call you back when you ring, i use that im not hanging about on the phone when i dont need to,
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Pinzgauer
Unregistered
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Pinzgauer
Unregistered
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I've been with SP for 31yrs now. No problems with contacting them. Being up in the hills, power outages are pretty common due to lightning strikes, branches on overhead lines etc. Always got through pretty quickly. I think they are as "good" as any utility company really.
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Joined: Oct 2007
Posts: 4,868
Forum Veteran
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Forum Veteran
Joined: Oct 2007
Posts: 4,868 |
I was with Scottish Power for three years and I thought their customer service was pretty good.
Carpe diem.
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Joined: Jul 2011
Posts: 720
Veteran
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OP
Veteran
Joined: Jul 2011
Posts: 720 |
Hmmm it must be just me then 
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Joined: Mar 2010
Posts: 4,044
Forum Guardian
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Forum Guardian
Joined: Mar 2010
Posts: 4,044 |
Hmmm it must be just me then Just put a hold on your payments--they will get in touch with you then
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Posts: 14,478
Joined: July 2008
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